Policies

Cancellation Policy- We are a service business. That means that our product is our time. For that reason, last minute re-schedules or cancellations cost us time and money. For that reason we have put in place certain cancellation policies so that we don’t find ourselves with unused training slots at the last moment and so that our clients remain committed to the care and training of their dog.

No refunds will be given for a cancelled appointment. If a customer of Fraternity K9 decides to not continue with training that has been pre-paid then they will be given a credit for any remaining appointments. Credits can be used with the customer’s dog, future dogs, or may be transferred to a friend or family member.

If a customer cancels an appointment that has not been prepaid then they will be responsible for the cost of the appointment UNLESS they cancel within 10 days of the scheduled appointment. Customer agrees that the payment will be made with the credit card that is on file or will be billed for the missed appointment.

Reschedule Policy- There is a $75 fee for rescheduling an appointment up until 72 hours before the appointment. Within 72 hours of the appointment the customer agrees to pay the entire rate for the training time slot that was lost.

Fraternity K9 gathers two types of information about users:

Information that users provide through optional, voluntary submissions. These are voluntary submissions to receive our electronic newsletters, to participate in our online contest and offers, to email a friend, and from participation in product reviews and surveys:

Information Fraternity K9 gathers through aggregated tracking information derived mainly by tallying page views throughout our sites. This information allows us to better tailor our content to customers’ needs. Under no circumstances does Fraternity K9 divulge any information about an individual user to a third party. We will never share or misuse any information you provide when placing an order on our site including name, phone number, credit card, address etc.

Security :

Fraternity K9 operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

Opt-out policy:

We give users options wherever necessary and practical. Such choices include:

Opting not to register to receive our electronic newsletters.

Opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users Your consent

By using this site, you consent to the collection and use of this information by Fraternity K9. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.